Resolved -
We finished rolling out the fix to both regions yesterday, August 4th, and have confirmed this is resolved.
Aug 5, 12:00 UTC
Identified -
Good news! We've got a promising fix, and plan to deploy and monitor in the US region on Wednesday. The deploy to the EU region will be contingent on success in the US region.
Aug 3, 00:24 UTC
Update -
We're still seeing this issue intermittently manifest itself in `eu54`, and are working on a fix. A couple potential solutions were tested today in `us58`, but, they did not perform well enough. We'll share an update again tomorrow!
Aug 1, 21:51 UTC
Monitoring -
We've released a fix for stuck workspaces and prebuilds in the US region; we will monitor this fix over the weekend to verify this issue has been resolved. Once we've confirmed everything's working as expected we'll deploy this change to the EU region.
Jul 29, 22:53 UTC
Update -
We have isolated an issue with workspace prebuilds and are preparing a test to fix the issue.
Jul 29, 19:55 UTC
Update -
We are continuing to investigate this issue.
Jul 29, 18:47 UTC
Update -
We are continuing to investigate this issue.
Jul 29, 18:44 UTC
Investigating -
Some users have reported that they're having trouble starting workspaces in the EU region, and when this happens the error indicates image pull trouble. We're investigating, more updates to follow!
Jul 29, 18:43 UTC