Some workspaces cannot start due to failing image pull

Incident Report for Gitpod

Resolved

We are pleased to confirm that the image pull issue has been successfully resolved.
Posted Aug 13, 2024 - 14:39 UTC

Investigating

Unfortunately, the fix wasn't effective. We're working on a solution to the image pull errors.
Posted Aug 13, 2024 - 11:54 UTC

Monitoring

We've restarted the service responsible for image builds to solve the rate-limit issue.

Image builds are back to operational. We keep monitoring the system.
Posted Aug 13, 2024 - 09:04 UTC

Investigating

We've spotted that some workspaces cannot start with a "Too many request" error on image pulls.

We're currently investigating the issue, and will provide an update soon.
Posted Aug 13, 2024 - 08:30 UTC
This incident affected: [PAYG] Image Builds.